1. What is OneClub?

OneClub is a one click shopping rewards service that rewards users with crypto currencies such as Bitcoin, Ethereum and Doge.

Users just need to sign up for an account and make travel bookings via our website to enjoy crypto rewards.

2. Where do the crypto rewards come from?

Merchants pay OneClub for acquiring customers. We then reward you with cryptocurrencies when you shop via OneClub’s website.

3. How are the rewards calculated?

You will earn the value of your reward in local currency whilst your reward is in a ‘pending’ status. Your reward will automatically convert to the available crypto currency (of your preference) the moment the status changes to ‘approved’. All approved rewards are calculated using the spot rate provided by major cryptocurrency exchanges such as Binance.

4. Where do you acquire cryptocurrencies from?

We purchase cryptocurrencies from international exchanges at the best available rates.

5. Where do I get paid my rewards?

As soon as a 'pending' reward has changed status to 'approved', you can ‘request a withdrawal.. We pay out all rewards within 24 hours of your request.

6. How are my purchases tracked?

OneClub uses cookies. Cookies are a very small text file that are placed inside the browser files of your computer or mobile device. These cookies contain tracking information that informs the shop or service provider your visit. The shop then sends us the data we need following your purchase so that you will be rewarded for shopping via OnceClub.

7. Can I have adBlock/uBlock installed and still earn OneClub rewards?

Use of adblock/uBlock software may affect our ability to track and record your shopping information. If installed, disable your ad blocking software entirely during your shopping sessions.

8. What is the difference between a "pending" and "available" reward status?

A 'pending' reward status indicates the transaction has been acknowledged by our partner merchants but not yet approved for payout. A pending reward generally displays within 48 hours but can take up to 30 days in some cases. An 'approved' reward status displays after the return period of the goods or services has passed and/or the transaction is verified by the shop. This can take anywhere between 7 - 90 days.

9. My purchases and pending rewards appear lower than I expect?

The merchant generally qualifies the purchase price less any government taxes, shipping and other related expenses as valid for a reward. If you think the reward value is still incorrect, reach out to us and we'll double check.

10. My reward is not displaying?

Whilst a pending reward generally displays within 48 hours, it can take anywhere between 7 and 30 days.

If you do not see a pending reward display in your dashboard following 7days of the purchase (and within 45 days), you can submit a manual claim - it's really easy.

Simply send an email providing us with the following information:

Merchant name, date and time of the transaction plus any additional information you wish to provide. Please also ensure you attach a copy of the invoice or proof of purchase.

We’ll endeavour to collect the potential reward from the related store and notify you of the outcome.

11. What is the minimum payout for rewards?

Minimum payouts are currently set at USD10.